Ray Baum’s Act was effective 1/6/2021.
Are your phones 911 compliant?
Call 615-235-5327 if you need help.
Hospitality PBX-VoIP System
Connect Guests and Employees easily and reduce phone and communication costs
With Secure Hosted PBX / VoIP phones
- Phone bill reduced an average of 50%.
- Connect through Voice, Video, Messages, & Text.
- Meets Ray Baum's Act / 911 Call Compliance
- Easy-to-use for Guests, Staff & Remote employees
- No CapEx needed with Subscription Model
One System for All Your Hotel Communication
Get more value from your phone system. Simplify and improve all communication while reducing COSTS and risks. and 100% Guaranteed Satisfaction.
Reduce phone costs an average of 50%
Communicate from office, home, or anywhere
Encrypted with AES, the US Government Standard
4G backup = phones are always online
Our Partners Include
A Secure, Reliable PBX built by Network Specialists
- Carrier-grade geo-redundant SIP Circuits.
- Local & Cloud-level redundancy.
- Full Integration with all Property Management Software.
- Carrier-grade Routers & Hardware.
- Automatic Network Failover and 4G Backup.
- 911 Call Compliant (Kari's Law & Ray Baum's Act).
Cut Your Phone Bill 50% Immediately
- SIP lines replace expensive T1, PRI, and Analog lines.
- Pay only for the lines you need.
- Free long distance and unlimited local calls.
- No CapEx is required with the Subscription Plan.
- Immediate & ongoing savings.
- No additional taxes or fees.
Specific Hospitality Market Features
- Keep your existing room phones and faceplates.
- The 4G backup keeps phones, PMS, and credit card POS terminals working even if the Internet connection goes down.
- PMS Integration & easy-to-use web-based wakeup call client.
- Housekeeping Room Status codes.
Leap Networks has provided voice & data services to every major hotel brand since 2003.
More Hospitality Benefits For All Guests and Employees
- Faxes are redirected to email.
- Voice messages transcribed to email.
- Voicemail messages follow guests if room assignment changes and are automatically deleted upon checkout.
- Browser-based video conferencing for all users.
- All at no extra charge.
Work Off-Site or From Home and Take Your Office With You (Or Not)
- Android, iOS, and Windows apps.
- Use any cell phone(s) as a hotel extension. Caller ID displays the hotel's phone number, not your mobile number. Sales & Engineering love this!
- Send and receive business text messages.
- Full desk phone replacement-make & receive calls from your browser.
- Click to call any number on a web page.
- Separate work from personal. Set your call status to away or out of the office.
- All at no extra charge.
Every Hotel Receives the Entire Set of Advanced Call Features
- Call Queues, IVR, Call Routing.
- Call Recording & Advanced Call Reporting.
- Website Live Chat & Talk.
- Integration with any PMS system.
- Advanced queue features like Round Robin & Hunt by 3's.
- Call Recording and live call training with Listen In.
- Call back option during busy times.
Video Conferencing: App-Free and Cost-Free
- Instant, no-hassle video conferencing.
- No app needed-Simply send the link and start.
- Share your screen & documents, chat, take polls and use the On-screen whiteboard for extraordinary meetings.
- Smartphone apps to meet on the go.
- Unlimited users.
Replace your old PBX/Phone system with No CapEx and a single monthly bill.
Click to Learn More about our unique Subscription Plan.
Have Questions? A Problem? Support is only a call away.
- We constantly monitor your network system.
- North America-based Call Center = no language barriers.
- Calls received directly by Tier-2 engineers.
- Automatically generated service incident reports.
- Overnight shipping of replacement equipment.
- Fast disaster recovery with ongoing backups.
A Perfect Solution For Any Size Hotel
Every client enjoys a full-featured PBX/VoIP system regardless of hotel size or service class. Our client list includes all major brands and multiple independent/boutique hotels. We rigorously test all phones and equipment with the corresponding SIP lines and software for guaranteed compatibility to ensure your system runs smoothly.
Below is the optimized desktop phone interface that provides a smartphone-like user experience. The clear, visual-based display eliminates user frustration, particularly when multiple callers are on hold. The customized one-touch soft keys offer convenience and increased productivity. Desk space is saved since there is no need for a sidecar, though these are available if desired.
Two Plans. One Bill. 100% Guaranteed.
Different clients have different financial goals and needs. We offer two options to best match your particular requirements.
Up-Front Equipment Purchase
All-Inclusive Subscription Model
- Significant initial investment requires Capital Expenditure.
- The client owns all equipment and phones.
- Lower MRC (monthly charge) is consistent.
- The client is responsible for equipment repairs & replacements.
- Leap provides licenses, software &/or security updates, technical support, etc.
- Low initial investment-No Capital Expenditure.
- Leap is responsible for all equipment and phones.
- MRC (monthly charge) is consistent.
- No additional cost for equipment repairs and replacements, hardware updates, licenses, software and/or security updates, technical support, etc.
We’ll Earn Your Business Every Day with Our Industry-Leading Agreement.
Our written 100% Satisfaction Guarantee is month-to-month. Cancel anytime if you aren’t happy with our service.
Get an Estimate for Your Hotel - It's Easy
Selecting the best PBX-VoIP system for your hotel is an important decision. It’s not always clear which direction to go with all the options and providers in the industry today. One way we try to help is by providing transparent and consistent pricing. Getting a quote from us is easy.
Click the link below for the estimate request form. You’ll see that we need only a few pieces of information, and we will not spam you with email, sell your information, or hassle you if you decide to share your phone number. Please include the following:
1) Total number of room and public phones (lobby, elevator, poolside, etc.)
2) Total number of Front Desk/Admin phones
See, we told you it was easy.
Summary of System Highlights
Network
Truly secure. Extremely reliable. Fully supported.
- Free updates, repairs, & replacements on all equipment & hardware. Forever.
- ‘Future-proof’ technology. You’ll always have the latest, proven technology with no upgrade costs.
- AES Encryption from end-to-end. Only one the US Department of Defense allows. Strongest available.
- Carrier-Grade network circuits. Best available.
- All hardware and equipment is Enterprise-Level.
- Automatic failover – if one connection goes down, automatically connects to the next one. If all networks fail, the 4G Cellular backup keeps essential systems online-phones, PMS, POS terminals, & reservations.
Call Features
Easy-to-use and full of awesome features
- Unified communication – Call, Video, Message, Meet.
- Meets 911/Emergency Response call compliance
- Full PMS Integration, 911 call compliance, on-screen Wake-up call system, and room status updates.
- Integrated LED screen for easy call management.
- Over 40 system features included.
- Free long distance to USA, Canada & Puerto Rico.
- Free: 800 number, number porting, smartphone app.
- Free video conferencing & smartphone app.
- Free 24/7 technical support.
Mobility
Take your office phone with you and work from anywhere.
- Easy-to-use iOS & Android mobile app. Gives mobile phone all desk phone features. Work remotely easily.
- Outgoing calls made from mobile phone displays hotel’s number for Caller ID.
- One-click, secure web conferencing from cell phone.
- Set your call status-Away, Available, Busy, etc.
- Instantly see your team members call status.
- Reply to Facebook and website messages.
- Send text messages from your mobile device.
Tech Support
One call solves them all.
- 24/7/365 service and technical support.
- North American-based. No language barriers.
- Call answered by Tier-2 & higher engineers.
- No ‘call tree’ frustrations.
- Quick-response to support questions.
- Engineers can solve most issues immediately using remote-login troubleshooting.
- Equipment replacement sent via overnight shipping.
- No additional charge for support services.
Pricing
Transparent. Consistent. Best ROI and Value available.
- Low installation fee. No CapEX or OpEx models pricing models available.
- Average savings of 50% on monthly phone costs.
- One monthly bill with no “Surprise” charges. Ever.
- No additional taxes, fees, or service charges.
- No annual license or software upgrade fees.
- No long-distance or local call fees.
- Simple pricing based on number of rooms and Front Desk/Admin phones.
- 100% Satisfaction Guarantee. If our service falls short, you can cancel your Agreement at any time with no penalties or fees.
Frequently Asked Questions
VoIP (Voice over Internet Protocol) phones convert sound into Internet Protocol (IP) data packets for transmission through an Ethernet connection. These newer type phones are swiftly replacing the old-style analog phones. Conventional analog telephones convert sound into electrical analog waveforms for transmission through the Public Switched Telephone Network (PTSN). V0IP phones can transmit non-voice data, and have many valuable features (see ‘All Features’ page) that enhance guest services. They are also less expensive than old-style analog systems to operate and maintain.
Put simply, a PBX is a multi-line telephone system. It enables users to place calls within the hotel and to the outside world. The equipment is located in the hotel’s phone closet. This type of PBX is located on the premises, hence the name ‘premise-based’ PBX. Older PBX’s use POTS (plain old telephone system) lines to make and receive voice calls. These are being phased out and replaced with SIP Trunks and IP-Based PBX’s.
A Hosted PBX is a software-based multi-line phone system that is located in the Cloud (a simplified metaphor for a professionally managed server in a hardened, secure, data center with redundant power, Internet, climate control, such as found in Amazon or Google data centers). Unlike a premise-based PBX, which is located on the hotel property, the Hosted PBX is located on off-site servers and is accessed through the hotel’s Internet connection.
There is no equipment for the hotel to repair or manage, and no upgrades to purchase as standards change. It can’t be destroyed by lightning, and 4G cellular backup networks (like Leap Networks require) keep the system operating even when the Internet connection fails.
Signed into law in 2018, RAY BAUM’S Act emphasizes the importance of sharing precise location information when calling 911, which is invaluable to first responders when locating the caller. This info includes not only an address, but also more specific info such as building number, floor, suite, room, etc. Effective Jan. 6, 2020, all multi-line telephone systems sold must provide this information to Emergency Responders.
Leap Network’s PBX meets all Ray Baum’s Act requirements.
A SIP Trunk is the network that the VoIP phones operate over. They are not physical lines, but are a service provided over the hotel’s Internet connection. One SIP Trunk is a channel and provides the ability to make or receive a single call. Channels can be added or removed based on need.
Providers such as Leap connect one or more channels to the hotel’s PBX (existing one or a newer IP-based system). This allows for phone calls to be made. See ‘SIP Phone Line Upgrade’ page for more info.
Happy clients
“Working closely with IMIC, Leap Networks conducted the installations for each hotel swiftly and efficiently. They have been able to quickly and reliably install quite a few hotels in a very short time,” said Mike McDowell, Telecommunications and Utilities Director for IMIC.
Mike McDowell
Telecom & Utilities Director, IMIC
“Put succinctly: your company exceeded my expectations in spades. They promulgated professionalism and alacrity over the install dates. And cannot praise Ken and Caleb enough. Their acumen on all things phones and cabling was something to see. I wish every vendor exuded the same sort of work ethic. Thanks again!”
Aaron Segal
GM-Best Western Date Tree Hotel
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